Conflict and Delivery Management
- Management Sciences
- 800 level
- 2 credit units
- 197 pages
- 16 units
This course provides an in-depth exploration of diversity and conflict management within organizations. It examines the concepts of diversity, including cultural and gender dimensions, and explores strategies for managing workplace diversity effectively. The course also delves into the nature of conflict, its prevention, management, and resolution, including sociological theories and third-party alternative dispute resolution methods. Finally, it introduces the Ombudsman system as a mechanism for addressing complaints and promoting social justice.
About this course
- Difficulty
- Intermediate
- Study hours
- 34 hours
- Maths
- None
- Content
- Theoretical, case study
- Practical work
- No
- Assignments
- Tutor marked assessments
- Final examination
What you'll read
The real module and unit structure of BUS811, taken from the course material NOUN publishes.
One paragraph, so you can see how it reads
BUS811 · Unit 1 Concept of Diversity
The external dimension represents characteristics that deal with the choices of an individual. An individual has a higher level of control which can be exhibited through: personal religion, educational background, work experience, marital status, economic status culture and geographic location. Carden, Wartz and Rowe (1994), refer to these personal control dimensions as the sources of prejudice and discrimination.
What you should be able to do
- Analyze Diversity Management
- Justify the importance of Conflict Management
- Critique Third Party Alternative Resolution Methods
- Evaluate the Ombudsman System
- Explain the concepts of Diversity and Conflict Management
What it prepares you for
- Human Resources Manager
- Mediator
- Arbitrator
- Conflict Resolution Specialist
- Diversity Officer
- Government
- Corporate
- Education
- Healthcare
- Non-Profit
Where it gets hard
The units students slow down on, and what makes each one heavy.
- Module 2: Conflict Management
Unit 5: Sociological Theories of Conflict
Understanding the nuances of various sociological theories requires critical analysis and application to real-world scenarios.
- Module 1: Diversity Management
Unit 4: Managing Gender Diversity
The concepts of physical sex, assigned sex, gender identity, gender role, gender presentation and perceived gender can be confusing.
A suggested way through it
13 weeks, about 26 hours in total. Yours will differ.
- Week 1Module 1: Diversity Management
Unit 1: Concept of Diversity · 2 hours
Define diversity and its dimensions. Identify diversity-related concepts.
- Week 2Module 1: Diversity Management
Unit 2: Managing Workplace Diversity · 2 hours
Classify workplaces based on diversity. Explain leadership's role in diversity management. Define equal employment opportunity and affirmative action.
- Week 3Module 1: Diversity Management
Unit 3: Managing Cultural Diversity · 2 hours
Define culture, race, and ethnicity. Evaluate the elements of culture. Explain cultural diversity in Nigeria.
- Week 4Module 1: Diversity Management
Unit 4: Managing Gender Diversity · 2 hours
Explain the social construction of gender. Enumerate gender diversity concepts. Describe sociological perspectives of gender.
- Week 5Module 2: Conflict Management
Unit 1: The Nature of Conflict · 2 hours
Define conflict and its life cycle. Recognize features of organizational conflict.
- Week 6Module 2: Conflict Management
Unit 2: Conflict prevention, Management and Resolution · 2 hours
Define conflict prevention, management, and resolution. Apply these terms to conflict situations.
- Week 7Module 2: Conflict Management
Unit 3: Conflict Process and Curve Unit · 2 hours
Enumerate stages in a conflict process. Identify a conflict's stage. Relate a conflict stage to a conflict curve.
- Week 8Module 2: Conflict Management
Unit 4: Responses of people in Conflict · 2 hours
Identify modes of response to conflict. Explain factors influencing responses. Select a conflict management style.
- Week 9Module 2: Conflict Management
Unit 5: Sociological Theories of Conflict · 2 hours
Explain conflict theories. Enumerate key assumptions. Apply theories to organizational conflict.
- Week 10Module 3: Third Party Alternative Dispute Resolution Methods
Unit 1: Mediation and Conciliation · 2 hours
Describe mediation and conciliation. Explain historical perspectives. Discuss advantages and disadvantages.
- Week 11Module 3: Third Party Alternative Dispute Resolution Methods
Unit 2: Adjudication and Arbitration · 2 hours
Explain adjudication and arbitration. Discuss their limitations and advantages.
- Week 12Module 3: Third Party Alternative Dispute Resolution Methods
Unit 3: Minitrial and Early Neutral Evaluation Peer Review · 2 hours
Explain the mini-trial process. Explain Early Neutral Evaluation Peer Review.
- Week 13Module 3: Third Party Alternative Dispute Resolution Methods
Unit 4: Negotiation · 2 hours
Explain negotiation. Describe characteristics. List basic skills required.
Preparing for the exam
- Create concept maps linking diversity dimensions to workplace practices (Units 1-4)
- Practice conflict resolution scenarios using different management styles (Units 5-9)
- Compare and contrast mediation, arbitration, and negotiation techniques (Units 10-13)
- Focus on key legal and ethical considerations related to diversity and conflict
- Review case studies applying sociological theories to conflict situations (Unit 5)
- Outline the steps in the mini-trial process and early neutral evaluation (Unit 3 Module 3)
- Summarize the key features and functions of an Ombudsman (Module 4)
- Prepare examples illustrating the advantages and disadvantages of mediation and conciliation (Unit 1 Module 3)
Questions students ask about this course
What is BUS811 about?
This course provides an in-depth exploration of diversity and conflict management within organizations. It examines the concepts of diversity, including cultural and gender dimensions, and explores strategies for managing workplace diversity effectively. The course also delves into the nature of conflict, its prevention, management, and resolution, including sociological theories and third-party alternative dispute resolution methods. Finally, it introduces the Ombudsman system as a mechanism for addressing complaints and promoting social justice.
How many units does BUS811 have?
BUS811, Conflict and Delivery Management, has 16 units across 4 modules, over 197 pages of course material. You can read it one unit at a time.
How many credit units is BUS811?
BUS811 carries 2 credit units, at 800 level in Management Sciences.
Is BUS811 hard?
BUS811 is rated intermediate level, with no mathematical content. It is mostly theoretical and case study work.
How long does BUS811 take to study?
About 34 hours of study, spread across its 16 units.
How is BUS811 assessed?
BUS811 is assessed by assignments, tutor marked assessments and final examination.
What can I do with BUS811?
Human Resources Manager, Mediator, Arbitrator, Conflict Resolution Specialist and Diversity Officer.