HCM432

Hospitality And Travel Management

Agricultural Sciences
400 level
187 pages
14 units

This course introduces students to the fundamental principles of hospitality information systems and their application in the industry. It covers a range of topics including system and information technology, hospitality industry technology, property management systems, and the use of IT in various hospitality operations such as reservations, sales, marketing, food and beverage service, security, and inventory control. The course also explores the role of the internet and emerging technologies in enhancing efficiency and competitiveness in the hospitality sector.

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About this course

Difficulty: Intermediate
Study hours: 52 hours
Maths: Basic
Content: Theoretical, practical, case study
Practical work: Yes

How it is assessed

Assignments
Tutor marked assessments
Final examination

What you'll read

The real module and unit structure of HCM432, taken from the course material NOUN publishes.

Module 1

Module 2

Module 3

One paragraph, so you can see how it reads

HCM432 · UNIT 1 INFORMATION SYSTEM AND INFORMATION TECHNOLOGY IN THE HOSPITALITY INDUSTRY

The final examination for this course has a total value of 70 per cent of the total course grade. It will cover all aspects of this course.

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What you should be able to do

Explain the role of information technology in the hospitality industry.
Describe the different types of hospitality information systems.
Apply IT in various hospitality operations.
Evaluate the impact of the internet on the hospitality industry.
Identify emerging trends in hospitality technology.

What it prepares you for

Careers

Hotel Manager
IT Manager
Revenue Manager
Front Office Manager
Restaurant Manager

Where it is applied

Hotels
Restaurants
Event Management
Tourism
Travel Agencies

Tools

Property Management Systems (PMS)
Central Reservation Systems (CRS)
Point of Sale (POS) systems
Microsoft Outlook
Microsoft Excel

Where it gets hard

The units students slow down on, and what makes each one heavy.

Module 2: Core Applications
Unit 4: Information Technology in Security and Labour Management
Understanding the intricacies of electronic locking systems requires knowledge of security protocols and access control mechanisms.
Module 2: Core Applications
Unit 5: Information Technology in Inventory Control
The complexity of inventory valuation methods and their impact on financial statements requires a strong understanding of accounting principles.

A suggested way through it

Suggested

13 weeks, about 32 hours in total. Yours will differ.

Week 1Module 1: Introduction
- Unit 1: Information System and Information Technology in the Hospitality Industry · 2 hours
  Read the introduction to information systems and information technology in the hospitality industry.. Define key terms like information system, information technology, and hospitality information system.. Discuss the evolution of IS and IT in the hospitality industry.. Complete Tutor-Marked Assignment 1..
- Unit 2: Hospitality Industry Technology · 2 hours
  Define hospitality industry systems (HIS).. Enumerate hospitality industry technology systems.. State the components of hospitality industry technology.. Complete Tutor-Marked Assignment 2..
- Unit 3: Types of Hospitality Industry Technology Systems · 2 hours
  Define electronic mail.. Discuss group information system.. Describe organisational information system.. Discuss global information system.. Complete Tutor-Marked Assignment 3..
Week 2Module 1: Introduction
- Unit 4: Choosing Information Technology Systems · 2 hours
  State the need for computer use.. Describe the computer selection process and the choice of suppliers.. Discuss computer installation process.. Complete Tutor-Marked Assignment 4..
Week 3Module 1: Introduction
- Unit 5: Property Management Systems · 2 hours
  Describe hotel property management systems.. Explain hotel property management system interfaces.. State the functions of property management system.. Complete Tutor-Marked Assignment 5..
Week 4Module 2: Core Applications
- Unit 1: Information Technology in Hotel Reservations and Rooms · 2 hours
  Describe hotel reservation systems.. Explain front office applications.. Explain a room management module.. Analyse a guest account module.. Complete Tutor-Marked Assignment 6..
Week 5Module 2: Core Applications
- Unit 2: Information Technology in Sales, Marketing and Events Management · 2 hours
  Describe sales management system.. Explain marketing information system.. Discuss the mailing list.. Explain event management.. Complete Tutor-Marked Assignment 7..
Week 6Module 2: Core Applications
- Unit 3: Information Technology and Food and Beverage Service · 2 hours
  Explain front-of-the-house restaurant systems.. Explain back-of-the-house restaurant systems.. Complete Tutor-Marked Assignment 8..
Week 7Module 2: Core Applications
- Unit 4: Information Technology in Security and Labour Management · 2 hours
  Describe physical security.. Explain hotel security concerns.. Design hotel security.. Explain how to increase security procedures.. Complete Tutor-Marked Assignment 9..
Week 8Module 2: Core Applications
- Unit 5: Information Technology in Inventory Control · 2 hours
  Define inventory control.. Discuss approaches to inventory control.. Explain inventory control systems and software.. Complete Tutor-Marked Assignment 10..
Week 9Module 3: Emerging Trends
- Unit 1: Internet and the Hospitality Industry · 2 hours
  Explain the management of internal operations.. Discuss the rise of the Internet.. Identify the interaction between hotels and the Internet.. Describe e-hospitality features.. Complete Tutor-Marked Assignment 11..
Week 10Module 3: Emerging Trends
- Unit 2: Application of Internet in the Hospitality Industry · 2 hours
  Discuss Internet reservations system.. Explain effective e-mail marketing.. Explain how to market hotels online.. Outline the impact of internet on hospitality industries.. Complete Tutor-Marked Assignment 12..
Week 11Module 3: Emerging Trends
- Unit 3: Information Technology and Efficiency Enhancement · 2 hours
  Explain the decade of integration.. Describe client server technology.. Discuss how technology enhances housekeeping efficiency.. Explain technology applications to human resource management.. Tell how technology saves time and money.. Complete Tutor-Marked Assignment 13..
Week 12Module 3: Emerging Trends
- Unit 4: Trend of Information Technology in the Hospitality Industry · 2 hours
  Discuss system and data convergence.. Itemise technology trends in the hospitality industry.. Explain social stay revolution.. Complete Tutor-Marked Assignment 14..
Week 13Final Revision
- Final Revision · 4 hours
  Review all modules and units.. Focus on key concepts and definitions.. Prepare for final examination..

Preparing for the exam

What to do

Create concept maps linking Modules 1-3 key concepts.
Practice applying IT concepts to real-world hospitality scenarios.
Review all Tutor-Marked Assignments (TMAs) and their solutions.
Focus on understanding the functions and interfaces of PMS.
Study the impact of emerging technologies on hospitality operations.

Questions students ask about this course

What is HCM432 about?

How many units does HCM432 have?

HCM432, Hospitality And Travel Management, has 14 units across 3 modules, over 187 pages of course material. You can read it one unit at a time.

Is HCM432 hard?

HCM432 is rated intermediate level, with basic mathematical content. It is mostly theoretical, practical and case study work, and it has a practical component.

How long does HCM432 take to study?

About 52 hours of study, spread across its 14 units.

How is HCM432 assessed?

HCM432 is assessed by assignments, tutor marked assessments and final examination.

What can I do with HCM432?

Hotel Manager, IT Manager, Revenue Manager, Front Office Manager and Restaurant Manager.