Introduction to Hospitality Management

1. Explain the history and classification of the hospitality industry
2. Describe the functions of various departments within a hospitality establishment
3. Design layouts for hospitality industries
4. Identify and prevent hazards and accidents
5. Discuss staff welfare and motivation strategies

13 weeks, about 45 hours in total. Yours will differ.

1. Week 1Module 1: Introduction

   • Unit 1: The history of hospitality management · 3 hours

     Define hospitality management and its evolution.. Discuss the stages of hospitality management development in Nigeria.. Analyze the role of missionaries and railway in shaping the industry..

2. Week 2Module 1: Introduction

   • Unit 2: Classification of hospitality management · 3 hours

     Differentiate between commercial and non-commercial hospitality management.. Identify examples of each type.. Discuss the segments of the hotel industry and the functions of the front office..

3. Week 3Module 1: Introduction

   • Unit 3: The house-keeping department · 3 hours

     Understand the role of the housekeeping department.. Learn about the duties of a housekeeper.. Explore the organizational structure of housekeeping in small, medium, and big hotels..

4. Week 4Module 1: Introduction

   • Unit 4: Inter-departmental liaison · 3 hours

     Understand the importance of inter-departmental cooperation.. Analyze the relationships between housekeeping and other departments like reception, kitchen, and maintenance.. Discuss the role of the administrative department..

5. Week 5Module 2:

   • Unit 5: Non-commercial hospitality management · 3 hours

     Define non-commercial hospitality management.. Explore the organization of non-commercial hospitality in hospitals, universities, and welfare homes.. Understand the roles of different departments in these settings..

6. Week 6Module 2:

   • Unit 6: The layout of hospitality industry · 3 hours

     Understand the factors to consider when planning the layout of a hospitality industry.. Discuss the design of the establishment, land availability, location, and infrastructural facilities.. Analyze the advantages and disadvantages of different building types..

7. Week 7Module 2:

   • Unit 7: Guests rooms and properties · 3 hours

     Identify the essential facilities in a guest bedroom.. Understand the purpose of furniture, bed linens, electronics, and equipment.. Discuss the importance of comfort and satisfaction for guests..

8. Week 8Module 2:

   • Unit 8: Cleaning and cleaning equipments · 3 hours

     Define cleaning and its importance in the hospitality industry.. Identify different types of dirt and methods of removal.. Learn about cleaning materials and agents, including equipment and chemicals..

9. Week 9Module 3:

   • Unit 9: Security and safety in hospitality industry · 3 hours

     Understand the importance of security and safety in the hospitality industry.. Identify types of security and safety problems, such as theft and attacks.. Discuss management responsibilities and prevention measures..

10. Week 10Module 3:

    • Unit 10: Hazards in hospitality industry · 3 hours

      Define hazards and their causes in the hospitality industry.. Identify types of injuries, including falls, cuts, burns, and scalds.. Discuss prevention measures for each type of injury..

11. Week 11Module 3:

    • Unit 11: Accident and prevention in hospitality industry · 3 hours

      Define accidents and their causes in the hospitality industry.. Identify types of accidents, including architectural mistakes and installation accidents.. Discuss fire accidents and prevention measures..

12. Week 12Module 3:

    • Unit 12: Electrical and mechanical accidents in hospitality industry · 3 hours

      Understand electrical and mechanical accidents.. Identify types of injuries, including electric shock and mechanical cuts.. Discuss prevention measures for electrical and mechanical hazards..

13. Week 13Module 4:

    • Unit 13: Staff welfare in hospitality industry · 3 hours

      Define staff welfare and its importance.. List and explain staff welfare packages, including conducive atmosphere, infrastructure, canteen, uniforms, and medical treatment.. Discuss staff retirement benefits..

    • Unit 14: Staff motivations in hospitality industry · 3 hours

      Define motivation and its importance.. Discuss the importance of encouragement, job mobility, qualitative staff, and career development.. Explain the role of job satisfaction..

    • Unit 15: Factors affecting motivations in hospitality industry. · 3 hours

      Explore the types of staff motivations.. Discuss the factors affecting variance in salary and wages.. Explain the role of allowances, loans, and benefits in staff motivation..