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HCM131Social Sciences2 Unitsbeginner

Introduction to Hospitality Management

This course introduces the fundamental principles of hospitality management. It explores the history and classification of the hospitality industry, covering both commercial and non-commercial aspects. Students will learn about housekeeping, inter-departmental relations, layout design, guest room management, and cleaning procedures. The course also addresses safety, hazard prevention, staff welfare, and motivation, providing a comprehensive overview of the hospitality sector.

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39h
Study Time
13
Weeks
3h
Per Week
none
Math Level
Course Keywords
Hospitality ManagementHotel IndustryHousekeepingStaff MotivationSafety

Course Overview

Everything you need to know about this course

Course Difficulty

Beginner Level
Perfect for newcomers to the field
35%
beginner
📚
Math Level
No Math
📖
Learning Type
Theoretical Focus

Course Topics

Key areas covered in this course

1

History of Hospitality

2

Classification of Hospitality

3

Housekeeping Management

4

Inter-departmental Coordination

5

Security and Safety

6

Staff Welfare

Total Topics6 topics

Ready to Start

No specific requirements needed

This course is designed to be accessible to all students. You can start immediately without any prior knowledge or specific preparation.

Assessment Methods

How your progress will be evaluated (3 methods)

assignments

Comprehensive evaluation of course material understanding

Written Assessment

tutor-marked assessments

Comprehensive evaluation of course material understanding

Written Assessment

final examination

Comprehensive evaluation of course material understanding

Computer Based Test

Career Opportunities

Explore the career paths this course opens up for you

Hotel Manager

Apply your skills in this growing field

Restaurant Manager

Apply your skills in this growing field

Event Planner

Apply your skills in this growing field

Housekeeping Supervisor

Apply your skills in this growing field

Customer Service Representative

Apply your skills in this growing field

Industry Applications

Real-world sectors where you can apply your knowledge

HotelsRestaurantsEvent ManagementTourismHealthcare

Study Schedule Beta

A structured 13-week journey through the course content

Week
1

Module 1: Introduction

3h

Unit 1: The history of hospitality management

3 study hours
  • •Define hospitality management and its evolution.
  • •Discuss the stages of hospitality management development in Nigeria.
  • •Analyze the role of missionaries and railway in shaping the industry.
Week
2

Module 1: Introduction

3h

Unit 2: Classification of hospitality management

3 study hours
  • •Differentiate between commercial and non-commercial hospitality management.
  • •Identify examples of each type.
  • •Discuss the segments of the hotel industry and the functions of the front office.
Week
3

Module 1: Introduction

3h

Unit 3: The house-keeping department

3 study hours
  • •Understand the role of the housekeeping department.
  • •Learn about the duties of a housekeeper.
  • •Explore the organizational structure of housekeeping in small, medium, and big hotels.
Week
4

Module 1: Introduction

3h

Unit 4: Inter-departmental liaison

3 study hours
  • •Understand the importance of inter-departmental cooperation.
  • •Analyze the relationships between housekeeping and other departments like reception, kitchen, and maintenance.
  • •Discuss the role of the administrative department.
Week
5

Module 2:

3h

Unit 5: Non-commercial hospitality management

3 study hours
  • •Define non-commercial hospitality management.
  • •Explore the organization of non-commercial hospitality in hospitals, universities, and welfare homes.
  • •Understand the roles of different departments in these settings.
Week
6

Module 2:

3h

Unit 6: The layout of hospitality industry

3 study hours
  • •Understand the factors to consider when planning the layout of a hospitality industry.
  • •Discuss the design of the establishment, land availability, location, and infrastructural facilities.
  • •Analyze the advantages and disadvantages of different building types.
Week
7

Module 2:

3h

Unit 7: Guests rooms and properties

3 study hours
  • •Identify the essential facilities in a guest bedroom.
  • •Understand the purpose of furniture, bed linens, electronics, and equipment.
  • •Discuss the importance of comfort and satisfaction for guests.
Week
8

Module 2:

3h

Unit 8: Cleaning and cleaning equipments

3 study hours
  • •Define cleaning and its importance in the hospitality industry.
  • •Identify different types of dirt and methods of removal.
  • •Learn about cleaning materials and agents, including equipment and chemicals.
Week
9

Module 3:

3h

Unit 9: Security and safety in hospitality industry

3 study hours
  • •Understand the importance of security and safety in the hospitality industry.
  • •Identify types of security and safety problems, such as theft and attacks.
  • •Discuss management responsibilities and prevention measures.
Week
10

Module 3:

3h

Unit 10: Hazards in hospitality industry

3 study hours
  • •Define hazards and their causes in the hospitality industry.
  • •Identify types of injuries, including falls, cuts, burns, and scalds.
  • •Discuss prevention measures for each type of injury.
Week
11

Module 3:

3h

Unit 11: Accident and prevention in hospitality industry

3 study hours
  • •Define accidents and their causes in the hospitality industry.
  • •Identify types of accidents, including architectural mistakes and installation accidents.
  • •Discuss fire accidents and prevention measures.
Week
12

Module 3:

3h

Unit 12: Electrical and mechanical accidents in hospitality industry

3 study hours
  • •Understand electrical and mechanical accidents.
  • •Identify types of injuries, including electric shock and mechanical cuts.
  • •Discuss prevention measures for electrical and mechanical hazards.
Week
13

Module 4:

9h

Unit 13: Staff welfare in hospitality industry

3 study hours
  • •Define staff welfare and its importance.
  • •List and explain staff welfare packages, including conducive atmosphere, infrastructure, canteen, uniforms, and medical treatment.
  • •Discuss staff retirement benefits.

Unit 14: Staff motivations in hospitality industry

3 study hours
  • •Define motivation and its importance.
  • •Discuss the importance of encouragement, job mobility, qualitative staff, and career development.
  • •Explain the role of job satisfaction.

Unit 15: Factors affecting motivations in hospitality industry.

3 study hours
  • •Explore the types of staff motivations.
  • •Discuss the factors affecting variance in salary and wages.
  • •Explain the role of allowances, loans, and benefits in staff motivation.

This study schedule is in beta and may not be accurate. Please use it as a guide and consult the course outline for the most accurate information.

Course PDF Material

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Study Tips & Exam Preparation

Expert tips to help you succeed in this course

1

Create detailed notes for each unit, focusing on key definitions and concepts

2

Practice applying theoretical concepts to real-world scenarios

3

Review all tutor-marked assignments and feedback

4

Focus on understanding the relationships between different departments and their functions

5

Create mind maps linking key concepts from different modules to improve retention

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