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BUS811Management Sciences2 Unitsintermediate

Conflict and Delivery Management

This course provides an in-depth exploration of diversity and conflict management within organizations. It examines the concepts of diversity, including cultural and gender dimensions, and explores strategies for managing workplace diversity effectively. The course also delves into the nature of conflict, its prevention, management, and resolution, including sociological theories and third-party alternative dispute resolution methods. Finally, it introduces the Ombudsman system as a mechanism for addressing complaints and promoting social justice.

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34h
Study Time
13
Weeks
3h
Per Week
none
Math Level
Course Keywords
Diversity ManagementConflict ResolutionOmbudsman SystemNegotiationSocial Justice

Course Overview

Everything you need to know about this course

Course Difficulty

Intermediate Level
Builds on foundational knowledge
65%
intermediate
📚
Math Level
No Math
📖
Learning Type
Theoretical Focus

Course Topics

Key areas covered in this course

1

Diversity

2

Conflict

3

Mediation

4

Negotiation

5

Social Justice

6

Ombudsman System

Total Topics6 topics

Ready to Start

No specific requirements needed

This course is designed to be accessible to all students. You can start immediately without any prior knowledge or specific preparation.

Assessment Methods

How your progress will be evaluated (3 methods)

assignments

Comprehensive evaluation of course material understanding

Written Assessment

tutor-marked assessments

Comprehensive evaluation of course material understanding

Written Assessment

final examination

Comprehensive evaluation of course material understanding

Written Assessment

Career Opportunities

Explore the career paths this course opens up for you

Human Resources Manager

Apply your skills in this growing field

Mediator

Apply your skills in this growing field

Arbitrator

Apply your skills in this growing field

Conflict Resolution Specialist

Apply your skills in this growing field

Diversity Officer

Apply your skills in this growing field

Industry Applications

Real-world sectors where you can apply your knowledge

GovernmentCorporateEducationHealthcareNon-Profit

Study Schedule Beta

A structured 13-week journey through the course content

Week
1

Module 1: Diversity Management

2h

Unit 1: Concept of Diversity

2 study hours
  • •Define diversity and its dimensions
  • •Identify diversity-related concepts
Week
2

Module 1: Diversity Management

2h

Unit 2: Managing Workplace Diversity

2 study hours
  • •Classify workplaces based on diversity
  • •Explain leadership's role in diversity management
  • •Define equal employment opportunity and affirmative action
Week
3

Module 1: Diversity Management

2h

Unit 3: Managing Cultural Diversity

2 study hours
  • •Define culture, race, and ethnicity
  • •Evaluate the elements of culture
  • •Explain cultural diversity in Nigeria
Week
4

Module 1: Diversity Management

2h

Unit 4: Managing Gender Diversity

2 study hours
  • •Explain the social construction of gender
  • •Enumerate gender diversity concepts
  • •Describe sociological perspectives of gender
Week
5

Module 2: Conflict Management

2h

Unit 1: The Nature of Conflict

2 study hours
  • •Define conflict and its life cycle
  • •Recognize features of organizational conflict
Week
6

Module 2: Conflict Management

2h

Unit 2: Conflict prevention, Management and Resolution

2 study hours
  • •Define conflict prevention, management, and resolution
  • •Apply these terms to conflict situations
Week
7

Module 2: Conflict Management

2h

Unit 3: Conflict Process and Curve Unit

2 study hours
  • •Enumerate stages in a conflict process
  • •Identify a conflict's stage
  • •Relate a conflict stage to a conflict curve
Week
8

Module 2: Conflict Management

2h

Unit 4: Responses of people in Conflict

2 study hours
  • •Identify modes of response to conflict
  • •Explain factors influencing responses
  • •Select a conflict management style
Week
9

Module 2: Conflict Management

2h

Unit 5: Sociological Theories of Conflict

2 study hours
  • •Explain conflict theories
  • •Enumerate key assumptions
  • •Apply theories to organizational conflict
Week
10

Module 3: Third Party Alternative Dispute Resolution Methods

2h

Unit 1: Mediation and Conciliation

2 study hours
  • •Describe mediation and conciliation
  • •Explain historical perspectives
  • •Discuss advantages and disadvantages
Week
11

Module 3: Third Party Alternative Dispute Resolution Methods

2h

Unit 2: Adjudication and Arbitration

2 study hours
  • •Explain adjudication and arbitration
  • •Discuss their limitations and advantages
Week
12

Module 3: Third Party Alternative Dispute Resolution Methods

2h

Unit 3: Minitrial and Early Neutral Evaluation Peer Review

2 study hours
  • •Explain the mini-trial process
  • •Explain Early Neutral Evaluation Peer Review
Week
13

Module 3: Third Party Alternative Dispute Resolution Methods

2h

Unit 4: Negotiation

2 study hours
  • •Explain negotiation
  • •Describe characteristics
  • •List basic skills required

This study schedule is in beta and may not be accurate. Please use it as a guide and consult the course outline for the most accurate information.

Course PDF Material

Read the complete course material as provided by NOUN.

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Study Tips & Exam Preparation

Expert tips to help you succeed in this course

1

Create concept maps linking diversity dimensions to workplace practices (Units 1-4)

2

Practice conflict resolution scenarios using different management styles (Units 5-9)

3

Compare and contrast mediation, arbitration, and negotiation techniques (Units 10-13)

4

Focus on key legal and ethical considerations related to diversity and conflict

5

Review case studies applying sociological theories to conflict situations (Unit 5)

6

Outline the steps in the mini-trial process and early neutral evaluation (Unit 3 Module 3)

7

Summarize the key features and functions of an Ombudsman (Module 4)

8

Prepare examples illustrating the advantages and disadvantages of mediation and conciliation (Unit 1 Module 3)

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